Social Media Marketing Whether you’re posting photos on Instagram, discussing politics on Twitter or indulging in meme wars on Facebook, social media marketing is an integral part of daily life. Savvy marketing campaigns build a relationship between customer and product; a task social media is ideally suited to. But, where do you begin? How do…
We’re all going on a summer holiday: The Easter holidays are firmly behind us, and a long summer season is looming; it must be time for travellers to start thinking about booking their next getaway, surely? If you work in the travel industry in any capacity it’s likely you’re preparing yourself for an incredible boost…
The benefits of call recording for insurance companies For insurance companies call recording isn’t just a convenience or a smart idea; it’s the law. Regardless of the size of your business, the Financial Conduct Authority requires all companies under its governance to create full and accurate records pertaining to transactions. Recording all calls is just…
The Lanonyx guide on how to record your calls You may understand the benefits of call recording, but would you know how to record your calls or go about capturing every conversation? Whether for business or personal use, call recording is becoming increasingly sought after; we have the technology, so why not use it? However,…
Complaint handling: Are you getting it right? Everyone who runs a business will come across a complaint at some time or other. It may be about the service received, the product quality is unsatisfactory, or even a fly in the soup. Whatever the reason for the complaint the most important factor now is how you…
Financial benefits of call logging and call recording software It’s estimated that users of call logging software can save up to 15% on their bills almost immediately. These days that’s a fair amount to be able to plough into other areas of your business. If the figures sound good, but you’re not sure where those…