The power of motivation From Winston Churchill to David Brent, motivation has been a key component in every leader’s arsenal. Get it right and you can have a deep and thoughtful impact upon your team, deliver results that make your competitors marvel at your supremacy, leave a legacy of quotes for generations to benefit from,…
Brexit and business: What does the triggering of Article 50 mean for our customers? Unless you’ve been living under a rock for the last couple of years you’ll be thoroughly familiar with, and perhaps even tired of, the term ‘Brexit’. Brexit is a portmanteau, a blending together of two words to create a new, often…
Sense Check your technology: Are you getting the maximum benefit from your call recording system? A quick and simple sense check of how you use your call recording system can help identify areas whereby you can increase productivity, service, and efficiency just by utilising the technology at your disposal. Here we will look at four…
Vehicle rental companies: Why call Logging and recording is right for your business There are a variety of reasons why a person may wish to hire a vehicle. Perhaps they’re in need of a van in order to move to a new house, or to conduct a house clearance. They may need a car while…
Using call recording in the real world: Email marketing and the use of pre-recorded audio We’ve covered the professional uses of call recording and call logging software in quite some detail. From improved training and efficiency, to complaints handling and customer satisfaction, all companies should be investing in call recording equipment these days. However, did…
The importance of call recording in fraud prevention If you’re still unsure whether call recording software is the right choice for your business to aid fraud prevention, please take a moment to read this article. If you follow the business and financial pages of any newspaper or news site you’ll no doubt have seen the…
Information is power… How to maximise the benefits of your Call Recording and Call Logging software Information is power [so they say] so why not use the information that’s already at your disposal. For those of you who are regular visitors to our blog posts you’ll be more than aware of the benefits we extol…