When wintry conditions are here… Allow call recording and logging to stoke the fires of your business.
You’ve no doubt felt it; more wintry conditions. While it can be tempting to snuggle up with a duvet and swear not to leave your hovel again until the sun appears, business doesn’t work like that – sorry! You see, the days might be shorter and decidedly wetter, but there’s still so much for your company to achieve. So, how can you stop your business from icing over as the seasons change?
Unlike the numerous claims to the Iron Throne the benefits of call recording and call logging are clear. With our technology you can…
Add to the company’s treasure trove
Okay, while our call logging and recording technology can’t help you locate, and dig up treasure it can save you money – and we’re sure that’s the same thing. With its automated reports, costing capabilities, and itemised billing our call logging software makes sure you know where every penny is being spent, and where you can cut back on calls. Our report will also highlight your business’s peak times, enabling you to position team members effectively.
Provide training for your Night’s Watch members
Every business needs its soldiers; those on the front-line fielding calls, making sales, and getting your company’s name out there. Indeed, there’s a good chance you’ve thought about bringing more team members on board to cover the busy periods. Allow our call recording software to become a vital part of your team training. Recorded calls can provide excellent examples of the kinds of interactions you’re hoping for, and chart team members’ progress as they hit the ground running; your expectations will become crystal clear.
Send those missed calls beyond The Wall
Unanswered calls are the bane of businesses everywhere, losing companies valuable revenue in missed sales opportunities every day. Imagine if you had a way to solve such a problem; with call logging software you do. Our automated call reports can tell you who called, and when – you’ll even be provided with a caller’s details so you can return their call at your convenience. Your customers will no doubt appreciate your efforts to speak to them, and you’ll receive an additional opportunity to show off your customer service skills.
Access instant data and reports
Our technology makes it quicker and easier than ever to trace your company’s communication, with use of automatic reports and a customisable wallboard to help you chart your business’s day. Both can be used to monitor call lengths and frequencies, employee call handling, and spending, while the wallboard is particularly handy if you’d like to inspire your team to work harder. Well, a little friendly competition always make life more interesting – and productive. We’ve dedicated a whole blog post to the benefits of automatic call reports, which can be found here.
Hold the door against non-compliance
Ah, compliance. It doesn’t matter what business you’re in it’s essential that your team members adhere to compliance, particularly if you’re handling sensitive and financial information. While you’ve no doubt got your own rules and regulations to accompany official guidelines, it’s always useful to be able to monitor your sales teams and customer service representatives. Our call recording software will do such a job, enabling you to make random spot checks whenever the need arises.
Raise an army against disputes and complaints
It doesn’t matter who you are or what service you’re providing, you’re bound to come up against a dispute or two every now and again; that’s the nature of business. While some complaints and disputes are easy to resolve, others might take a little time. Imagine, then, that you had no means of proving what had been promised or said. These kinds of disputes become a case of ‘he said, she said’, which are stressful for all involved. Our call recording equipment will ensure you have all of the evidence you need conveniently at hand, regardless of who was in the wrong; there’s just no room for this kind of negativity when you’re operating a business.
If you have any queries about our call logging and recording benefits please feel free to contact us. Unlike Jon Snow, you’ll find we do know a thing or two – particularly when it comes to business, and how our technology can improve your operations. Don’t allow your business to shrivel up in the cold weather; a little of our fire will keep you going until the sun arrives.