Recently, it feels like businesses are being pressured into moving to VoIP and the Cloud at an ever increasing rate. Like everything in life, this will come with some benefits but also some drawbacks. What if the benefits just don’t suit your business or the way you do that business? Hopefully we can outline why…
Is there a call logging solution that will work with a hosted VoIP system? We’ve talked rather extensively about the benefits of our call logging and recording software. However, did you know that It could be applied to all kinds of telephone systems? Many customers assume that our software is only compatible with a standard…
Whether you’re in the process of deciding upon your business’s new telephony system, have a few favourites to choose between, or are ready to install your new software, we’d like to explore some of the ways you could, and should, be using such technology to your business’s advantage. Do you know the questions you should…
Answering Telephone Calls in a Professional Manner Although communication services such as web chat applications, instant messaging, e-mailing and even the good old post all have their place, using the telephone is definitely still the preferred means of communication for the majority of today’s customers. Picking up the phone to speak to somebody in person…
During the last week I have had 3 teleconferences with suppliers and customers, all 3 use well known hosted teleconferencing services that charge 5p per minute on an 0844 number, I think that is quite reasonable for adhoc use, however…. If you are a regular/high user of teleconferencing services those costs add up, so here are…