Why recruitment agencies should add Call Logging and Call Recording software…
If you’re looking for reasons as to why recruitment agencies should add call logging and call recording software, well, you’ve come to the right place… In December the 8th annual report on the performance of the recruitment industry, carried out by the Recruitment & Employment Confederation (REC) found that the total turnover for the industry in the UK increased by 9.7% in 2014/15 reaching a staggering £31.5 billion. In what is already a fast moving, competitive industry this increase represented the best ever year for recruitment.
On the back of this, competition has also increased, with many high street agencies and specialised businesses all battling for the very best talent. All agencies are constantly striving to attract the top employers and clients whilst simultaneously looking to improve the productivity of their consultants.
It’s good to talk
In an industry where much activity has moved online there remains a huge dependence on the telephone. There’s still no substitute for talking to a candidate and using intonation and dialogue to assess their suitability for a position. So, why should recruitment agencies add Call Logging and Call Recording? Well, Lanonyx’s call logging and call recording software can play a great part in helping to maintain standards and look to improve productivity, and here’s how:
- Call logging – Call logging software can allow complete visibility of an employees’ telephone activity. Analysis is made available through a variety of reports configured to your choice. This could be daily, weekly or monthly. If you’re looking for a way to measure productivity and a source of information for targeting this kind of data is ideal.
- Call recording – Recording calls allows you to easily assess the performance of consultants on the phone and highlights any potential training requirements. Recording calls also allows for the instant retrieval of conversations allowing for further note taking if needed and checking that all details were understood and remembered correctly. It is also good to record calls in case of a complaint or query raised at a later date. No one can be in any doubt when perfect evidence is available.
The ability to assess the effectiveness of consultants, highlighting bottlenecks and training issues are invaluable tools for any business, but especially in an industry as competitive as recruitment. In such environments, the streamlining and improvement of methods can be the difference between securing the deal and missing out.
Our products –
- Call Logging – Telestat 7 represents the latest generation of call logging systems. The software will connect to any telephone system fitted with a suitable call logging port. Within minutes you could be reporting on itemised incoming, outgoing, lost telephone calls & much more.
- Call recording – Telestat 7 Telephone Call Recording Software is straight forward to install and compatible with any type of phone system and phone line (SIP, ISDN or Analogue). The Report Generator can be installed on one or more remote PCs to allow Managers/Team Leaders to search, listen and run reports.
So, if you want to know more about why Recruitment agencies should add call logging and call recording software or our systems can help you, please do call us on 0333 0022 440 or contact us, our friendly team are available to answer all your questions