Utility companies, we can help you to increase your productivity, effectively train your employees, and improve your customer service record.
You see, whether you manage a large office, medium-sized department, or new startup, when it comes to utility companies there’s a chance you’re rather accustomed to chaos. From chasing prospective leads and contacting existing customers, to fielding calls regarding the services that you provide, we’re betting that you spend much of your time trying to keep track of your incoming and outgoing calls. What if we could help you to harness that disorder and turn it into profit? It’s so important for utility companies to operate at the top of their game, and for communication to come as second nature. Our Call Logging and Call Recording software could be the edge you need to stay ahead of the competition. There are numerous reasons why utility companies should be considering Call Logging and Call Recording software, including…
The ability to record customer data
Taking customers’ details can be a difficult task, particularly when the sales floor is filled with numerous agents attempting the same feat. Call Recording software will enable your operatives to listen to any conversation at the touch of a button, while Call Logging software instantly documents numbers, times, and call durations. You’ll even have access to unanswered calls in an effort to regain lost customer opportunities. You’ll never be short of information again.
Excellent team training opportunities
Utility companies operating within a call centre environment are likely to have a constant stream of new team members that need to be trained to the same excellent standard as their counterparts. How do you ensure that everybody is on the same page? With Call Recording technology, of course. With Telestat 7 you’ll be able to record examples of the kinds of conversations trainees will be expected to have, and to follow the progress of new starters as they get to grips with the script and software. Whether you’re highlighting excellent call conduct, or reminding them of what not to say, our software can guide your trainees towards a better performance on the call centre floor.
A little friendly competition
There’s nothing like a little friendly competition when it comes to increasing productivity and improving performance, particularly when you’re working in an environment that’s as driven by targets as yours no doubt it. The leaderboard that accompanies our recording and logging software can help you to encourage such competition. Customise each of the leaderboard’s columns to include names, sale targets, conversions, and calls, and no longer wonder who’s outperforming the rest; now you’ll know for sure.
Effective dispute resolution
As a utility company owner or manager you’re probably used to conflict. From complaints regarding services and price, to outbound calls with the intention of chasing bills, we’re sure you’ve faced your fair share of disputes along the way. Call Recording and Call Logging software can help to resolve such issues quickly and painlessly, removing any doubt surrounding what may or may not have been promised or said. The simple fact that you record calls, and announce that you do so, is often enough to put off complainants, while the data pertaining to each call will always be logged and stored for future use.
Our reports and records can be customised to generate as often as you need them. Telestat 7 works for and with you, rather than forcing you to alter anything about your operations.
If you’d like to learn more about how Telestat 7 could benefit utility companies please do call us on 0333 0022 440 or contact us. We are looking forward to guiding you through the process of installing your new software.