Halloween; a time of year when it’s alright to scare your co-workers silly, socially acceptable to dress up as the most repulsive character you can think of, and positively encouraged to eat your body weight in sugary treats. While the nightmares associated with this time of year are usually constructed by the media, and tend to crawl from the deepest realms of our imaginations only to return under our beds in time for November, not all bad dreams can be dealt with so easily. Indeed, we can say with some certainty that you’re likely to have encountered customer complaints and disputes, woefully unprepared staff members, and the threat of theft, vandalism, or natural disasters at one time or another during your career as a business owner of office manager – how you deal with such nightmares will set you apart from your contemporaries, and ensure that your working life is less trick, and more treat.
Luckily we have a solution to all of your office nightmares, ensuring that the only scares you’ll be getting are those associated with rubber masks and witches’ hats; introducing the ghoulish benefits of calling logging and recording software…
Employees lacking training
It’s only human to want your team to work at its very best for you; prior to setting them loose on the phones, you need to know that your employees are going to handle data correctly, use the right prompts during calls, and follow company procedure, as well as staying PCI compliant and on the right side of the law. Poorly trained, and under prepared employees, therefore, can be something of a nightmare. Call logging and recording software will banish such spooks, by ensuring that team members know exactly what’s expected of them; play previous calls as good and bad examples, listen in on calls if you’re ever unsure of the level of customer service on offer, and monitor call numbers and handling times to keep things running smoothly. Things are suddenly starting to look a lot less scary, we’re sure.
Dispute prevention and resolution
Complaints and disputes are every office manager’s worst Halloween nightmare; whether a customer or client is raising a legitimate concern or complaining for the sake of an argument, very few managers ever want to arrive for work to find that a dispute has been escalated. Indeed, coming face to face with such a customer is akin to meeting a grim reaper in a dark alleyway, or finding out your only way home is via a creepy woodland; a whole lot of no thank you. Call logging and recording software is brilliant in the face of disputes, providing instant access to every communication you’ve exchanged with a particular client. Were they really kept on hold all that time? Did the sale advisor actually promise those terms? Quickly and easily you’ll soon find out the real story, and be able to handle any concerns with professionalism and clarity. What’s more, the very presence of call recording software, which must be announced, is often enough to deter expert complainers; job done.
Theft, vandalism and natural disasters
Perhaps some of the biggest Halloween nightmares you’re likely to face as a business owner or office manager are the threats posed by vandalism, theft, and natural disasters. What should you do if your office is to fall victim to a team of criminals, or your power outs at a crucial point in your business year? As well as recording and logging calls in real time our software will provide back ups for important data, including client information and the content of sales calls; if anything is lost it’s easy to retrieve again, particularly if you’re using a cloud office system. Such threats to your business and livelihood are, thankfully, few and far between, but it really does pay to be prepared.
This Halloween banish the nightmares into the cupboard under the stairs where they belong; prepare your staff, monitor your calls, and dissuade demon callers with call logging and recording software. You’ll be so happy that you did. Call us on 0333 00222 440, or email support@lanonyx.com.