As we’ve explored before the missed call, or unanswered call, is the bane of many businesses. Regardless of how efficient your agents are, or how up-to-date your technology, there are almost always going to be missed calls, each taking an opportunity to create a client relationship with it. Sometimes these potential customers will call back, but often they won’t; indeed, research conducted by telecommunications giant BT discovered that some 85% of customers would fail to call back if their first attempt went unanswered. Why should they do all of the chasing, after all? Unanswered calls have the potential to cost businesses many thousands of pounds in lost sales and contracts each year, but there is something you can do about the issue…
Calling back: Regaining contacts
There are a number of ways that you can tackle the issue of missed calls, including the hiring of more staff to man further phone lines. However, such a move can increase your company’s outgoings; can you justify this expenditure in the hopes that those calls turn out to be huge contracts waiting to be signed? Call logging software, such as the Telestat 7 product we provide, will help your business to stay in touch with its customers by retrieving the data of calls that have been missed, and storing it until you’re in a position to make those important callbacks. Armed with this data, your agents can contact those potential clients, suppliers, or existing customers, and answer their queries, as well as instilling a reputation of reliance and efficiency. You simply can’t buy that kind of feedback without first proving yourself.
Non-returned, unanswered calls
It’s a mouthful, but non-returned, unanswered phone calls are a big problem. How many times have you, or a colleague, chased your employees to make sure they return missed calls only to discover they’ve already been done? Have you ever decided to make the callbacks yourself, but been faced with frustrated customers who have already been spoken to? The capability of call logging software when it comes to retrieving missed call data is amazing, but if those missed calls are remaining unreturned you’re back to square one – or worse, you’re a public nuisance in the habit of making repeated phone calls. Our call logging software is different; it features a report that lists all of the missed calls, and then removes numbers once they’ve been contacted. Using a single system that automatically identifies these missed calls, and the contacts that have been called back, will enable you to better manage your phone calls and retain that reputation of efficiency and approachability. What’s more, if an employee attempts to make a callback and is unsuccessful that number will remain in your ‘callback’ list; just as the NCP/NS Office Communication systems produced by Panasonic make it easier for companies to manage their phone calls and build relationships with their customers and suppliers, so too does our software hand control back to you. It’s a no-brainer. Wherever there are missed calls there MUST be an opportunity to retain those contacts.
If you’d like to learn more about Telestat 7 and the ways in which our software can help your business please do contact us; we’re certain to call you back!
Call: 0333 0022 440
Email: support@lanonyx.com