Missed calls – The damage they cause…
We’ve all experienced the annoyance of a missed call. Whether it’s on your mobile, a call that you don’t quite get to at home, or a flurry of calls that just can’t be answered at work, missed calls are a bane of modern communication. However, while noticing the icon on your phone is inconvenient, missed calls at work can be far more damaging – what if a potential customer has now gone elsewhere?
The hard facts
Research conducted by BT has uncovered some devastating facts; it is estimated that 85% of potential customers would not bother to call back if their first call went unanswered, while 75% of people would refuse to leave a voicemail message. That’s A LOT of potentially lost custom. While emails and social media are, in many cases, a customer’s preferred means of contact, BT notes that inbound calls are 14 times more likely to create business than a web-created lead. It’s time to sort out those phones!
So, just what could you do to solve the problem of missed calls? Well, for starters, you could hire additional staff to answer the phones, or employ the services of a professional call centre team – but doesn’t that seem a little costly and counter-productive? Meanwhile, constantly dialing 1471 to retrieve previous callers’ details is simply silly, so why not try the most effective solution, which will, in turn, increase your business’s productivity…? I’m talking, of course, about call logging software, which will enable you to monitor inbound and outbound communications, as well as catching those pesky missed calls.
Call Logging Software: Your business’s saviour
While you may be wary of yet another office gimmick, or unsure of how call logging software can help you, installing such programmes will limit the calls you miss, and log the data of every number that tries to reach your office. Can you really afford to keep missing out? In addition to storing the details of every missed call and giving you an opportunity to call them back, call logging software will help you to keep control of your office’s communication costs, manage your system’s capacity, monitor your business’s performance, and provide daily, weekly, and monthly reports for your team to analyse. Such software isn’t about creating issues, but solving them – sure, you’ll still miss calls, but now you’ll have a way to respond to them when it’s convenient for you. Perfect.
If you would like to find out more about our call logging software, or are interested in call recording software, please do get in touch – we love to hear from you! Trials are available on both of our products, ensuring you’re completely comfortable, and happy, with how our programmes can help you. Don’t give your competitors the upper hand and invest in your business’s communications today.
If you would like to find out more about our telephone call logging and call recording technology please do give us a call on 0333 0022440 or contact us. Our team is happy to answer any further queries you may have.