Call recording and Call logging can minimise possibility of fraud
We’ve covered many of the benefits of call recording and call logging software, including cost, increased productivity, and compliance, but what of the occurrences that call such programmes can reduce? Fraud is, and always has been a huge problem, particularly when phone calls are concerned; wouldn’t it be reassuring if you had a way of telling which callers were genuine, and which were out to waste your time? With our call recording and call logging software you can do just that, and allow yourself to focus on the more important matters at hand.
Call logging and the suspicious phone number
If you are ever in any doubt over the legitimacy of a phone call, or its caller, call logging software will provide the opportunity to check them out; the frequency of their calls, the number from which they’ve rung, and any previous activity involving the caller will be to hand in your records, and easily identifiable. Not only will this help you to weed out the time wasters, it will also stand you in good stead to catch out any potentially malicious activity before it escalates. In addition, logging your calls and making full use of early warning systems will enable you to detect the calls that you really should be ignoring; have they been made from hacked phone lines? Are they likely to redirect you via a premium rate number at your cost? Not any more!
Call recording and fraud deterrence
Sometimes just letting a person know that they’re being watched, or listened to, can deter them from behaving badly; if they’re likely to get caught out they’re far less likely to act out in the first place. Call recording is a little like this. Since you are legally obliged to tell customers that calls are being recorded, they’ll know from the beginning that anything they do or say won’t simply disappear into the ether, but remain on file for the months ahead. They’re far less likely to act out, make unreasonable demands, or call with libellous claims if they know that you’re likely to use their words against them a little further down the line.
Catching them in the act
It’s not something we want to think about, but it’s possible for fraud to be committed from within, right under our noses. Call logging and call recording software will, to a certain extent, limit the impact of such activities, simply by enabling you to catch the perpetrators in the act. Have you noticed particularly high phone bills, or unusual activity being logged during working hours, on outbound lines? Your new software will help you to identify when those calls are being made, and by whom, as well as recording any evidence you may later require.
Call logging and call recording software is incredibly useful for improving the way your business operates, increasing productivity, reducing waiting times, and introducing compliance. More than that, though, your new software can prevent fraud, which is one of the biggest drains on businesses today. Can you afford to let such an opportunity pass you by? Give us a call and let’s talk: 0333 0022 440 or contact us.