Call logging and call recording technology for charities
We’re passionate about helping charities to realise their full potential, and understand that clear, concise communication is vital. If you’re not currently using call logging and recording software allow us to introduce a few of the benefits to you. You may well be able to revolutionise your operations.
We recommend call logging and recording software…
To keep costs down
As a charitable organisation you’re no doubt aware of every penny, and how your budgets are handled. Regardless of your telephony package, it’s still easy to spend over the odds when it comes to inbound and outbound calls. So, how can you ensure you’re making the most of your phone systems? With call logging, of course. Our call management systems will allow you to analyse each call you make and receive, identifying aspects of the call that are important for your financial records. Moving forward, you’ll be in a far better place to cost your communications. You’ll never pay more than you need to again.
To keep abreast of support
We’ve no doubt you speak to hundreds of people each week. Do you always know who has called, where they were calling from, or how long the call lasted? Could you accurately determine how many calls you’ve lost? Our call logging software can identify all of this information and more, enabling you to better manage your charity’s time and resources. Imagine the chaos that would ensue if you had no way of documenting such data. Quite simply, these kinds of software are invaluable whenever you’re in need of call management.
To ensure compliance
If you’re in the business of handling sensitive information you’ll already know how important it is to remain compliant. It’s essential to protect the rights and privacy of your supporters, after all. As well as keeping your organisation above board, the ability to record calls will keep employees in check. Such software removes all doubt, and determines whether employees are passing the right information to your supporters. Recording calls is also handy when it comes to training new team members. All new starters will now be able to listen to the best and worst examples of telephone conduct.
To monitor memberships
Do you have a membership team located on your premises? Are you in the habit of introducing a little friendly competition? Our call logging and leaderboard software will provide the push your team needs to perform at its best. Fully customisable with up to five columns, the leaderboard can be adapted to suit your charity’s needs. Employees will no longer have to guess how many calls they’ve handled, or estimate their conversion rates. They’ll even be able to monitor the donations they’ve accepted, keeping the office atmosphere interesting.
Our call logging and recording software is available in reasonably priced packages, enabling you to choose the features and services that will benefit you the most. If you’d like to investigate the potential of our products please do contact us or give us a call on 0333 0022 440. We will be able to organise for all charities to receive a complimentary trial of our call logging and recording software to ensure it’s exactly the right fit. What more could you ask for?