Call recording software and compliance: Are you the right side of the law?
“Calls may be recorded for quality and training purposes.”
We’ve all heard that particular taped message before, but did you know that call recording serves a far greater purpose? Call recording software and compliance can provide essential evidence of transactions, ensure employees’ compliance, and assist during criminal investigations, as well as safeguarding staff members against abuse or accusations. That cheery recorded message at the beginning of most professional telephone conversations is also a business’s way of telling its customers that their rights are a priority, and that the telephony equipment that’s in use is trustworthy – or is it?
PCI and FSA compliancy: What you should know
From January 2018 those working within the investment and financial sectors should prepare to keep far better records. According to new legislation released by the Markets in Financial Instruments Directive (MiFID) such businesses will need to record and store all calls for at least five years. Meanwhile, according to the Financial Conduct Authority (FCA), any calls that conclude an agreement with, or on behalf of, a client, or take place with a view to concluding an agreement should remain on record for six months. The FSA concurs; a lack of call recording could have serious repercussions for your business.
That’s a lot of call recording. So, how can you ensure you remain respectful towards your clients and compliant? The Payment Card Industry Security Standards Council (PCI SSC) launched in 2006 with one objective; to manage the security standards of any business that relies upon credit card details to complete transactions. According to the PCI’s Data Security Standard (DSS) no payment details should be recorded, or saved. This is to protect customers’ details should recorded messages become compromised.
It’s a thin line, but our call recording software and call logging software can help.
Call recording software and compliance: how we can help: Telestat 7
Telestat 7’s call recording and logging software will record and save all telephone calls that your business handles without compromising your customers’ security. Our software features a pause/resume function, which allows you to suspend the recording of any call at any point. This means that calls are recorded up until a customer comes to hand over secure data, such as credit card details or account information, and then paused. Following the receipt of these details recording will recommence. You now have the information you may need as evidence, without breaking the PCI’s codes of conduct. The pause/resume feature is such a simple one, and yet it holds huge benefits for companies of every kind.
There are, of course, steps that you should be taking to ensure your business is completely compliant. Advice for remaining compliant can be found here. It’s essential that you’re doing all you can to police your office or sales floor; your customers’ details must be protected at all costs.
If you have any queries regarding our call recording software and compliance: Are you the right side of the law? and how it can assist your company please do call us on 0333 0022 440 or contact us. Any of our team will be happy to discuss your software requirements, and your need to remain compliant, with you.