Busted! We dispel the myths that may be putting you off call logging and recording software

 Are you one of the UK’s businesses yet to discover the benefits of call logging and recording software? We’re not going to quiz you on why it is that you’re yet to investigate the potential of such software; it could be that there’s a very good reason for you not yet installing call logging and recording software at your place of work. However, if you’ve been put off looking into the practicalities and benefits of such software by a series of myths and mistruths we’d like to set the record straight. There’s so much you may not yet understand about our software, and we can’t have you facing yet another year without at least exploring the idea…

Calling logging and recording is unnecessary

We don’t know of a company that wouldn’t benefit from call logging or recording software, regardless of how many times you’ve assumed it’s an expense you could do without. Our software can help you to log important customer details, monitor call handling and the areas in which staff members are failing or excelling, train new team members to the best of your ability, tackle disputes, as well as aiding cost cutting measures, and providing fast data for all kinds of purposes; in short, logging and recording software can help your company to be the very best at what it does, and to manage numerous aspects of business with little effort. From retail and the construction industry, to public transport and healthcare, no sector should be without call logging and recording software.

Call logging and recording software is expensive

It’s certainly true that some call logging and recording software is more expensive than others on the market; it’s also true that you get what you pay for. Our service is designed to be as comprehensive and transparent as possible, ensuring you get everything. The thing about call logging and recording software is its benefits often far outweigh its costs, and what may seem like a substantial setting up fee is actually a drop in the ocean; if you’re able to monitor calls better, or improve handling and make better client connections, cut communication costs, and train staff to be more productive and efficient then the software has already paid for itself. Suddenly such a thing doesn’t seem so expensive!

Call recording is intrusive

There’s a common misconception that call logging and recording software is merely a means to spy on employees and that it’s intrusive to customers. Surely the act of recording calls is a step too far? However, be assured that such software, including our own, has to remain compliant with the law; your clients’ details and interests are being protected at every turn, and no employee that’s working to the best of their ability will ever have anything to worry about. Indeed, call logging and recording software can actually improve security procedures by highlighting existing faults and ensuring that staff are better trained, and will safeguard employees against threatening calls or libellous claims. Call logging and recording software exists to protect your clients and the interests of your business. Do you still want to miss out?

Myths busted! If you’d like to investigate the benefits of call logging and recording software, or dive straight into getting everything sorted, please do give us a call on 0333 0022 440, or contact us. Our team is happy to answer any further queries you may have – even if it means donning our myth-busting hats again. We’re rather fond of them, you see…