Billing by the hour: The advantages of call logging and call recording technology for your business
Whether you’re an auditor, a solicitor, an accountant, or an engineering consultant, there’s a good chance you bill clients by the hour for your time. Such a way of operating makes great business sense for those within the professional services, allowing you to put a value on your time, estimate the cost of projects and create valuable relationships with your clients. Indeed, numerous consultants, freelancers, and business owners have chosen to bill their clients in much the same way; it can make a lot of sense.
The problem with billing by the hour
Despite its advantages billing by the hour has one major disadvantage; how do you know what your clients owe you? Unless you keep comprehensive records pertaining to each client and their case or project, it’s very easy to lose track of time, and to undersell yourself. On the other hand it can be frustrating when your client asks for detailed breakdowns of invoicing or query your billing accuracy. While you’re certain to have your own tips and tricks for keeping track of your time and money, one thing we can help with is logging your call times and amounts. It’s kind of our thing, you see. It’s tempting to take such interactions for granted, and yet valuable time is no doubt being spent advising, liaising with, and reporting back to your clients. Shouldn’t you be able to trace your calls to clients in the same way you that you manage the rest of your time? We certainly think so.
If you’re billing by the hour you’ll find our call logging and call recording software provides accurate and complete billing services. It’s time to take the guesswork out of itemised billing with Telestat 7.
How Telestat 7 can help…
Our call logging and recording software can provide precise details about every call your make or receive. From whom you’ve been speaking to and when, to how long that call lasted, all relevant data is captured as an itemised bill that you’ll be able to refer to as often as required. Our software is simple and so convenient to use, giving you access to all kinds of data in an instant. As everything is itemised you’ll be able to determine how much time you’ve spent with a particular client and bill them accordingly. Choose the reports and settings you need to gather the data that will help you the most. Each one of your clients is different, so why shouldn’t your reporting reflect that? You’ll also have a comprehensible report to present should a dispute regarding cost arise; the log provides irrefutable evidence. Call recording can be particularly helpful here too, proving to whom you’ve been speaking.
In addition to the convenience that itemised billing affords, our call logging software can help you to cut your telephone bills, and to offer your clients a more affordable service. Personal and business calls will be logged side by side, enabling you to see how and where your phone bill is being spent. Are there any costs that could be cut without compromising the excellence of your service? The chances are your phone bill is the place to start.
If you would like to find out more about our telephone call logging and call recording technology please do give us a call on 0333 0022440 or contact us. Our team is happy to answer any further queries you may have. While our software is of great advantages to those within the professional services, you’ll no doubt realise it could benefit you too.