Call Logging and Call Recording for dentists
Is there anyone out there who enjoys a trip to the dentist? Maybe not, but it is a necessary evil. Not that we’re suggesting that dentists are in any way evil, quite the opposite in fact. But, it is true that for many the prospect of a trip to the dentist fills them full of fear and dread.
So, what better than being able to ensure that your reception staff are doing all they can during the initial lines of communication to present a calm and confident air to patients? First impressions are still extremely important and that first conversation might be what makes the difference for someone, especially if they’re looking for a new surgery to visit.
The dentist’s surgery is also an extremely busy environment, so monitoring lost calls and peaks in activity can be a great tool for improving performance. As with any industry, productivity, and finding ways to improve it, is the ultimate aim.
By taking advantage of Lanonyx’s call recording and call logging software you can manage variables of your business that were previously difficult to influence.
Call recording –
- Listen to calls by individual staff – make sure that all staff are projecting the correct persona and image of the business. Check that they are ensuring that patients are at ease and left feeling confident about ultimate outcomes.
- Monitor individual patient calls – Monitoring individual patient calls can help to highlight any training issues that might exist. People from all walks of life require services provided by a dentist, it’s important that staff are able to adapt to all the different people they are talking to.
- Keep a record of advice offered over the phone – If proof is ever needed of information given over the phone, a record of the conversation is the best way to provide this.
- Decrease numbers of abusive calls – Members of staff should not be subjected to abusive calls. Making callers aware that calls are being recording goes a long way to eradicating unnecessary abuse for staff to deal with.
Call logging –
- Identify levels of calls missed or lost – Missed calls are damaging for any business. Call logging helps you to identify how many calls are being lost each day, equating that to patients who may ultimately look elsewhere.
- Highlight periods of high demand – Knowing how to manage the resources you have can sometimes be a difficult process. Call Logging can go some way to helping to establish busy periods enabling decisions to be made on working times and rotas.
- Address individual performance issues – Call Logging can allow for comparisons to be made across your workforce with regard to performance. For example, on average how long does each person in your team spend on each call? Information like this can suggest whether it’s worthwhile scripting calls or addressing individual issues.
Protect and serve
Aside from informing productivity and performance concerns, call logging and call recording software can help to protect staff, particularly in a working environment that requires personal details to be discussed and disclosed. The more information a business has, the greater the opportunity to remain successful and competitive.
Please contact us if you want to know more about how our systems aid your business, you can also call us on 0333 0022 440 and one of our friendly team will be delighted to help.