Smartphones and Smartphone use is everywhere. Whether you are in the office or doing groceries, you carry your smartphone wherever you go. The temptation to scroll the social media feed every once in a while is now a hard-to-break habit of many—the sales and call centre agents included. Excessive use of personal phones in call…
Make sure your Inbound Call Strategy is in place and working well for your business. Whenever a customer faces issues, he needs an immediate solution. When it comes to phone communications, inbound calls are rudimental to customer support and service. Once the inbound call is put through, everything should be seamless to the customer and…
Stress within every workplace environment is pervasive, be it a call centre or a marketing agency. Stress within the call centre not only impacts the performance of the call agent, but it also affects the success and growth rates of the company. To combat the causes of stress within the call centre, the managers need…
Call logging systems have become an essential asset for almost every other industry. No matter whether you own a Call Centre or a Law Firm, call logging software is a useful tool. In order to broaden your knowledge, some pros and cons of using our Telestat call logging software in an organisation have been communicated…