How Call recording and Call Logging can help you manage your team Every business in every industry at certain times has the unpleasant task of managing poorly performing team members. It may be a new team member who is struggling to adapt to the sales environment, a long-time colleague just going thought the motions, an…
With in excess of 108 million customers, Santa’s call centre, because surely he must have one, has to be state of the art and always full of Christmas cheer. We decided to have a think about how Santa’s call centre might work and why some of his features could be adopted elsewhere too! Bells (and…
Obviously all your interactions are important but servicing your VIP callers correctly should be a top priority. Keeping your top clients happy and loyal to your company is vital for any business. Defining your VIP callers Just what qualifies customers to VIP callers status might be dependent on a number of factors. Whatever the reason,…
In today’s competitive marketplace it’s important to set yourself apart from the competition. Developing a call centre culture is one way to foster successful, driven customer service agents, offering a vibrant front of house to your business. What is a call centre culture? A call centre culture defines what your business is and how you…
Continually moving with the times, new VoIP business features are constantly being developed and introduced as more organisations take advantage of the platform. VoIP (Voice over Internet Protocol) helps to improve business operations whilst adding flexibility and cutting costs and is compatible with your Lanonyx call technology. New VoIP business features Flexibility has almost become…
What issues can Call Logging Software and Recording Software solve? Whether you’re new to the idea, or have been using call monitoring software for sometime, there’s no underestimating the effectiveness of such technology, particularly when you’re trying to run a successful business. How do you choose the right software for you and your business, though, and…
We have just installed an 8 channel ISDN2 call recorder onto a BT Versatility phone system and whilst demonstrating it to the customer we realised that the SMDR output from the Versatility doesn’t provide the DDI number, but the call recording hardware did collect the DDI number from the ISDN line 🙂 So we modified…
We hope you had a great Christmas Day and are enjoying Boxing Day. Its a bit icy here which just adds a touch more to the Christmas atmosphere.