Telephone Call Logging Software

Any business that operates a call centre knows the importance of each and every call that comes through the system.

Telephone Call Logging software gives your company the benefit of knowing exactly who called, what time they called and how long the connection lasted. Not only can telephone call logging and call recording software help you determine if your representative handled the call appropriately but you can better assess if the customer was satisfied with the outcome.

Telestat 7 represents the cutting edge of telephone call logging systems. Our software will connect to any call logging enabled telephone system port either over the network, via a serial connection or reading from a file. Soon after, you will be able to run reports on all of your itemised incoming, outgoing and lost telephone calls, with a facility to create unlimited automatic scheduled reports on an hourly, daily or weekly basis to suit your needs.

Every single telephone call is logged including unanswered calls, which allows your team to return an unanswered call to a customer phone.

Our telephone call logging software are designed to improve your response times and increase performance and productivity from your call centre team.

Telestat Call Logging Software is easy to install and setup however if you wish we can remotely connect to the designated Telestat PC (via Teamviewer) to install / configure the software and train you to use and configure the software going forward.  We can also assist with phone system connectivity / configuration.

To discover more positive benefits of Telephone Call Logging software view our articles on this topic here: Telephone Call Logging Software